So what is a Protocol, and what is Etiquette?

Protocol is defined as:

• A code of correct conduct
• The system of rules and acceptable behaviour used atofficial ceremonies and occasions:

Etiquette is defined as:

• conventional requirements as to social behaviour.
• the set of rules or customs which control accepted behaviour in particular social groups or social situations

• Make a Memorable Entrance
• Eye Contact
• Etiquette Savvy
• Soft Skills and Body Language Basics
• Introducing Yourself and Your Business Colleagues
• Proper Response to Business Introductions
• Breaking into an Existing Conversation
• Forms of Address
• Learning to Remember Names
• Business Card Protocol
• 10 Types of Handshakes
• Mastering a Professional Handshake
• Mobile Phone Etiquette